Adepa Smart Store (“Adepa”, “we”, “us”, or “our”) is an online marketplace based in Ghana. We help customers discover and purchase products from Adepa and from approved independent sellers on our platform.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create a customer account, place orders, contact support, or apply to sell on Adepa through Seller Central.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our site and services.
Effective May 22, 2026
Information We Collect
We collect information you provide directly, information generated when you use the marketplace, and limited technical data from your device.
Identity and contact details (name, email address, phone number)
Account credentials and profile preferences
Delivery addresses, pickup details, and order instructions
Order history, returns, product reviews, and support messages
Payment-related references handled by our payment partners (we do not store full card numbers or mobile money PINs)
Seller application and business details if you register as a vendor on Adepa
Device and usage data such as IP address, browser type, pages viewed, and referral URLs
How We Use Information
We use personal information for the following purposes.
Operate the marketplace, including processing orders, delivery or pickup, and payments
Provide customer and seller support and communicate about your account or orders
Prevent fraud, enforce our policies, and protect the security of our platform
Improve our website, products, and seller tools through analytics and feedback
Send marketing communications where you have opted in (you may opt out at any time)
Comply with legal obligations and respond to lawful requests from authorities
How We Share Information
We do not sell your personal information. We may share information in these situations.
With sellers when you purchase their products, limited to what is needed to fulfill your order
With service providers who help us run Adepa (payment processing, email, hosting, and similar services) under confidentiality obligations
With regulators, courts, or law enforcement when required by applicable law or to protect rights and safety
In connection with a business transfer, merger, or restructuring, subject to appropriate safeguards
Cookies & Similar Technologies
We use cookies, local storage, and similar technologies on Adepa Smart Store.
You can manage or disable cookies through your browser settings. Disabling certain cookies may limit checkout, account features, or site functionality.
Keep you signed in and remember your preferences
Secure the site and help detect suspicious activity
Measure traffic and understand how features are used
Support checkout, cart, and account functionality
Orders, Sellers & Support
When you buy from an independent seller on Adepa, we share information such as your name, contact details, delivery address, and order contents with that seller so they can fulfill the order.
Sellers must use customer information only to process orders, provide support, and comply with applicable law.
If you contact support, we use your messages and related order information to investigate and resolve your request.
Data Retention & Security
We retain personal information only as long as needed for the purposes in this policy or as required by law, including tax and accounting rules in Ghana. Retention may vary by data type, for example.
Account and profile data while your account is active and for a reasonable period after closure
Order and payment records for the period required for tax, accounting, and dispute resolution
Support tickets and communications for as long as needed to resolve issues and improve service
Security and fraud-prevention logs for a limited period based on operational need
Your Rights
Depending on applicable law, including Ghana’s data protection framework where it applies, you may have the following rights.
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion or restriction of certain processing, where the law allows
Object to certain processing, including direct marketing where applicable
Withdraw consent where processing is based on consent (without affecting prior lawful processing)
Contact & Requests
To exercise your rights or ask questions about this policy, contact us through our Contact page or Help Center. We may verify your identity before fulfilling a request.
You can update much of your profile and delivery addresses through your customer account at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically.
