We want you to have a confident shopping experience on Adepa Smart Store. This Returns Policy explains how returns and refunds work for eligible orders placed through our Ghana marketplace.
Some products are sold by Adepa and others by independent Sellers. Return eligibility may depend on the item category, Seller rules, and the reason for the return.
Only orders placed directly on the Adepa Smart Store website or app are covered by this policy.
Unless otherwise stated on the product page, eligible items for change-of-mind returns must generally be unused, in resalable condition, and in original packaging with tags and accessories included.
Certain items may not be returnable once opened or used, including hygiene-sensitive goods, personalized items, perishables, or digital goods where applicable, except when the item is defective, damaged, incorrect, or not as described.
If a product arrives damaged, defective, incorrect, or materially not as described, you may qualify for a refund, replacement, or repair after verification.
Contact us promptly with your order number and clear photos or other evidence so we and the Seller can review the issue.
Return requests should be submitted within seven (7) days of the delivery date shown in your order, unless a longer period is stated on the product page or required by applicable consumer protection law in Ghana.
Requests received after the return window may be declined.
You may start a return by signing in to your account, opening the order in My Orders, and following the return options shown, or by contacting support with your order number and a description of the issue.
We or the Seller may provide return instructions or pickup arrangements depending on the product and location. Unless the return is due to our or the Seller’s error, return delivery costs may be your responsibility.
After returned items are received and inspected, we will notify you of approval or rejection.
Approved refunds are processed to your original payment method where possible. Timing depends on your bank or mobile money provider.
Original delivery fees are usually non-refundable except where required by law or where the return is due to our or the Seller’s error.
For items fulfilled by independent Sellers, Adepa may coordinate the return process, but inspection and refund decisions may involve the Seller under marketplace rules.
If a Seller is no longer active on the platform, Adepa will still try to assist with legitimate issues on completed orders according to our records and policies.
We may update this Returns Policy from time to time. The effective date at the top of this page reflects the latest version.
