Help Center
Find answers to common questions and get the help you need.
Order Issues
Wrong items, damaged packages, and other order problems.
I received the wrong item. What should I do?
Keep the item and packaging, take clear photos, then open the order in My Orders and contact support or start a return if eligible.
My package arrived damaged.
Photograph the outer packaging and damaged items, then report the issue through support or an eligible return request as soon as possible.
An item is missing from my order.
Check the order details for all line items and quantities. If something paid for did not arrive, contact support with your order number.