Help Center
Find answers to common questions and get the help you need.
Payments
Help with checkout, payment methods, and failed charges.
What payment methods does Adepa accept?
You can pay with Mobile Money, Visa, and Mastercard. Cash on Delivery (COD) is also available when your delivery location and order total qualify, and you will see it as an option at checkout before you place the order.
Why did my payment fail?
Common causes include insufficient funds, a declined card/mobile money request, network timeout, or entering incorrect details. Wait a moment, confirm your balance, then try again. If the amount was deducted but the order is still unpaid, contact support with your payment reference.
Was I charged twice for the same order?
Sometimes a pending authorization appears twice and later reverses. Check My Orders and your bank/mobile money statement. If two successful charges remain for one order, open a support ticket with both references and we will investigate.
How long does payment confirmation take?
Most successful payments confirm within a few moments. If checkout is still confirming, stay on the page or refresh your order status shortly after. Persistent “pending” status after a successful debit should be reported to support.
Is my payment information safe?
Yes. Card and mobile money details are processed securely by our payment partners. Adepa does not store full card numbers, and sellers never receive your payment credentials.
How does Cash on Delivery work?
If COD is offered for your order, you pay when the package is delivered. A COD service fee may apply and is shown at checkout. Have the exact amount ready for the delivery agent.
Still need help with a payment?
Chat with Adepa or open a support ticket and include your order number and payment reference so we can help faster.